Gaming at 98kr should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. Our Responsible Gaming programme gives every Pakistani player the tools, knowledge, and support they need to stay in control at all times.
At 98kr, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We serve Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and beyond, and we take seriously our duty to ensure that every one of those players has a safe, fair, and controlled gaming experience.
The 98kr Responsible Gaming programme is built on three pillars: prevention, through strict age verification and education; protection, through practical self-control tools available to every account holder; and support, through 24/7 access to help and escalation pathways for players who need professional assistance.
98kr is required under its international gaming licence to maintain and enforce a comprehensive responsible gaming policy. This is not optional — it is a condition of our licence and a commitment we hold ourselves to every day. Our responsible gaming obligations are reviewed and audited by our licensing authority on a regular basis.
All 98kr accounts require verified date of birth and CNIC submission before any real-money wagering is permitted. Accounts that fail age verification are permanently closed and deposits returned to source.
Identity verification is completed before any withdrawal is processed. This double-layer check ensures no minor can access real-money winnings even if registration slips through initial screening.
Deposit limits, loss limits, session time reminders, cool-off periods, and full self-exclusion are available to every 98kr account holder at any time — no approval required, no waiting period for protective tools.
98kr's customer support team is trained to identify markers of potential problem gambling in player behaviour and is empowered to proactively reach out to players showing concern indicators.
98kr does not target advertising at vulnerable individuals, persons in financial difficulty, or anyone who has previously self-excluded from any gaming platform. All 98kr promotional materials clearly display 21+ warnings.
98kr's responsible gaming programme is subject to regular review and audit by our international licensing authority. Compliance records are maintained and available to regulators on request.
Six practical tools — available directly from your account settings — to help you stay in control of your gaming activity.
Set a daily, weekly, or monthly PKR deposit cap on your 98kr account. Once your limit is reached, further deposits are blocked until the limit period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period for your protection.
Define the maximum amount in PKR you are willing to lose over a set time period. 98kr will automatically stop your session once your loss limit is reached. This is one of the most effective tools for keeping gaming within your personal budget.
Set a session duration limit and 98kr will send you an on-screen reminder when your session time has elapsed. This helps you stay aware of how much time you are spending on the platform — especially useful during extended PSL or cricket betting sessions.
Take a short break from 98kr — 24 hours, 3 days, or 7 days — without permanently closing your account. During a cool-off period your account is suspended from all wagering activity. Cool-offs cannot be reversed once activated; they expire naturally at the end of the chosen period.
Request full self-exclusion for a minimum of 6 months or permanently. Once active, your account is immediately suspended — you cannot log in, deposit, wager, or withdraw until the exclusion period ends. 98kr will also remove you from all marketing communications for the duration of your exclusion.
Enable periodic on-screen summaries showing your current session duration, total amount wagered in the session, and your net win/loss position. Reality Check notifications appear at intervals you choose — from every 15 minutes to every 2 hours — keeping you grounded in the facts of your session.
All responsible gaming tools are available in your 98kr Account Settings. Log in and navigate to Account → Responsible Gaming to access them.
Access Your Account ToolsSelf-exclusion is the strongest voluntary protection tool available on the 98kr platform. If you feel your gambling has become difficult to control — even temporarily — self-exclusion gives you a firm boundary that 98kr enforces on your behalf.
Once you request self-exclusion, the following happens immediately — there is no delay and no way to reverse the decision during the exclusion period:
To request self-exclusion, log in to your account and go to Account → Responsible Gaming → Self-Exclusion, or contact our support team at [email protected] or via live chat — available 24/7. Self-exclusion requests received via support are processed within 24 hours and backdated to the time of the initial request.
| Duration | Type | Reversible? |
|---|---|---|
| 6 Months | Minimum | No |
| 12 Months | Standard | No |
| 2 Years | Extended | No |
| 5 Years | Long-Term | No |
| Permanent | Lifetime | Never |
All exclusion durations are strictly enforced from the moment of request. The cool-off period before reactivation (where applicable) is reviewed on a case-by-case basis.
Problem gambling can affect anyone — from casual players in Karachi to experienced bettors in Lahore. It doesn't always look obvious from the outside, which is why 98kr encourages all players to check in with themselves regularly. The earlier you recognise the signs, the easier it is to take action.
The following accordion covers the most common warning signs, behavioural patterns, and financial red flags associated with problem gambling. If several of these apply to you or someone you know, we strongly encourage you to use 98kr's responsible gaming tools or seek professional support.
Answer honestly. If you find yourself saying "yes" to three or more of these questions, consider using 98kr's responsible gaming tools or reaching out to our support team.
98kr maintains a zero-tolerance policy on underage gaming. Every account must pass age verification before any real-money wager is placed.
All 98kr accounts require submission of a valid Pakistani CNIC (front and back). Date of birth is cross-checked against the CNIC record to confirm age of 21 or above.
Registration data is screened by automated age-verification systems before account activation. Suspected underage registrations are flagged for manual review before any access is granted.
No withdrawal from any 98kr account is processed until full KYC verification — including age confirmation — has been completed. This provides a second safety net independent of the registration check.
Any account found to belong to a person under 21 is closed immediately. Deposited funds are returned to source; winnings are forfeited. The matter may be reported to our licensing authority.
| Tool | What It Does | Available To | How to Activate | Reversible? |
|---|---|---|---|---|
| Deposit Limit | Caps PKR deposits over daily / weekly / monthly period | All Players | Account Settings → Responsible Gaming | Increases: 7-day delay. Reductions: Instant. |
| Loss Limit | Stops play once PKR loss threshold is reached in set period | All Players | Account Settings → Responsible Gaming | Increases: 7-day delay. Reductions: Instant. |
| Session Time Reminder | On-screen pop-up alert after set session duration | All Players | Account Settings → Responsible Gaming | Yes — adjustable at any time |
| Reality Check | Periodic in-session summary of time played and net position | All Players | Account Settings → Responsible Gaming | Yes — adjustable at any time |
| Cool-Off Period | 24h / 72h / 7-day account suspension | All Players | Account Settings or Live Chat | No — expires at end of period only |
| Self-Exclusion | 6-month to lifetime account suspension | All Players | Account Settings, Live Chat, or Email | No — strictly enforced for full duration |
98kr's internal responsible gaming tools are designed for prevention and early intervention. When problem gambling has progressed to a stage where professional help is needed, we encourage Pakistani players to reach out to qualified support services that specialise in gambling addiction counselling and treatment.
While Pakistan-specific gambling support organisations are limited, international resources with English-language support are accessible to Pakistani users. 98kr also maintains relationships with international responsible gaming organisations as part of our licensing obligations.
98kr's licensing authority requires us to maintain links to recognised responsible gaming support organisations. While we cannot provide counselling directly, our support team can connect you with appropriate resources and will facilitate any self-exclusion or account closure request without delay or questions.
Email: [email protected]
Live Chat: Available 24/7 via on-site widget
Priority hours: 09:00–02:00 PKT
If someone you know in Pakistan is showing signs of problem gambling on 98kr, you can contact our support team on their behalf. We cannot share account details without the account holder's consent, but we can provide guidance on how to approach the conversation and what resources are available.
Our licensing authority maintains an up-to-date list of recognised gambling support organisations. Contact 98kr support to receive current contact details for English-language helplines and online counselling services accessible from Pakistan.
Need immediate assistance? Our support team is standing by.
Contact 98kr Support NowEvery 98kr account holder has access to the full suite of responsible gaming tools described on this page. Log in to your account to review your settings, set limits, or activate self-exclusion if needed. Our support team is available 24/7 to help.
98kr is committed to responsible gaming. Questions? Email [email protected] anytime. 21+ only.