Help Centre

98kr Frequently
Asked Questions

Everything Pakistani players need to know about 98kr — from creating your account and depositing via JazzCash or EasyPaisa, to cricket betting on PSL, slot game fairness, bonus terms, and our responsible gaming tools. If you don't find your answer here, our support team is available 24/7.

20 Q&A pairs across 5 categories
English — Pakistani context
Internationally licensed platform
24/7 live chat support
Account & Registration

How to sign up at 98kr, verify your CNIC, reset your password, and manage your account settings — all explained step by step for Pakistani players.

Deposits & Withdrawals

JazzCash, EasyPaisa, HBL, UBL, Meezan Bank — minimum amounts, processing times, fees, and what to do if a transaction is delayed.

Games & Gameplay

Slot RTP, live casino tables, PSL cricket betting lines, fishing game mechanics, mobile compatibility, and how fairness is independently audited at 98kr.

Bonuses & Promotions

Welcome bonus eligibility, wagering requirements explained in PKR, free spins validity, loyalty rewards, and how to avoid common bonus forfeiture mistakes.

Safety & Responsible Gaming

Our 21+ age policy, self-exclusion tools, deposit limits, international gaming licence details, and how to get professional support if gambling becomes a problem.

Still Need Help?

Can't find your answer below? 98kr's English-language support team is available 24/7 via live chat on-site. Email [email protected] for non-urgent queries.

Jump to a Category

Category 1: Account & Registration

Creating a 98kr account is straightforward. Visit 98kr.net, click the registration button, and fill in your full name, date of birth, email address, and mobile number. You will need to provide a valid Pakistani CNIC number during registration. Once your basic details are submitted, 98kr sends an OTP to your registered mobile number for verification. Account activation takes just a few minutes. Remember — you must be 21 years of age or older to register and play on 98kr.

98kr follows a standard Know Your Customer (KYC) process required by our international gaming licence. You will need to submit a clear photo or scan of your Pakistani CNIC (front and back), along with a selfie for facial verification. In some cases, proof of payment method — such as a screenshot of your JazzCash or EasyPaisa account registered to your name — may also be required. KYC is mandatory before your first withdrawal can be processed.

Go to the 98kr login page and click "Forgot Password". Enter the email address registered to your account and 98kr will send a password reset link within a few minutes. Check your spam folder if it doesn't arrive promptly. If you no longer have access to your registered email, contact 98kr support via live chat with your CNIC details and our team will assist you with a manual identity-verified password reset.

No. 98kr strictly enforces a one account per person policy. Duplicate accounts are prohibited under our Terms & Conditions and international licensing rules. If a player is found to hold multiple accounts, all duplicate accounts will be permanently closed, bonus funds forfeited, and any winnings obtained through duplicate accounts may be voided. If you have accidentally created a second account, contact support immediately to resolve the situation before any action is taken.

To close your 98kr account permanently, contact our support team via live chat or email at [email protected] and submit a written closure request. Any remaining balance in your account will be returned to your verified payment method after standard KYC checks. If you are closing your account due to problem gambling concerns, 98kr recommends using the self-exclusion tool instead, which also prevents re-registration. Refer to our Responsible Gaming page for full details.

Category 2: Deposits & Withdrawals

The minimum deposit at 98kr is Rs 500 PKR via JazzCash and EasyPaisa. For bank transfers through HBL, UBL, or Meezan Bank, the minimum deposit is Rs 1,000 PKR. There is no upper deposit limit set by 98kr itself, though individual payment providers may enforce their own transaction caps. 98kr does not charge any fee on deposits — you receive the full deposited amount in your account balance.

JazzCash withdrawals from 98kr are typically processed within 15 to 60 minutes during business hours (09:00–02:00 PKT), provided your account is fully KYC-verified. If your withdrawal is submitted outside priority hours or requires additional verification, it may take up to 24 hours. 98kr does not charge a withdrawal fee for JazzCash transactions. Unverified accounts cannot process any withdrawal — complete your KYC first to avoid delays.

Yes — EasyPaisa is one of the primary supported deposit methods at 98kr. Deposits via EasyPaisa are processed instantly in the vast majority of cases, with funds appearing in your 98kr balance within 1–3 minutes of a successful EasyPaisa transaction. Occasional delays of up to 15 minutes can occur during peak times or scheduled maintenance on the EasyPaisa network. If a deposit doesn't reflect after 30 minutes, contact 98kr support with your transaction reference number.

Yes, 98kr supports local bank transfers via HBL, UBL, Meezan Bank, and the Raast instant payment system. Bank transfer deposits typically take 1–6 hours to reflect, depending on your bank's processing schedule. Withdrawals to bank accounts are processed within 24–72 hours after approval. When initiating a bank transfer, always use the exact reference number provided by 98kr to ensure your deposit is correctly attributed to your account.

The minimum withdrawal amount at 98kr is Rs 1,000 PKR for all supported payment methods, including JazzCash, EasyPaisa, and bank transfers. There is no maximum withdrawal limit for standard players, though VIP players benefit from expedited processing. Withdrawals of large amounts may be subject to enhanced verification under 98kr's AML (anti-money laundering) obligations as required by our international gaming licence.

Category 3: Games & Gameplay

98kr offers a wide library of slot games from leading international providers. Typical RTP (Return to Player) across the 98kr slot catalogue ranges from 94% to 97%, with individual game RTPs displayed in each game's information panel. Pakistani players particularly enjoy high-volatility jackpot slots as well as themed titles. Visit the 98kr Slot page for the full current library and RTP details for each game.

Yes — PSL (Pakistan Super League) cricket betting is one of the most popular features at 98kr among Pakistani users. 98kr offers pre-match and live in-play betting on PSL fixtures, including match winner, top batsman, total runs, over/under, and more markets. Odds are quoted in decimal format with PKR staking. Check the 98kr Cricket page during PSL season for live PSL betting lines and special promotions tied to PSL matches.

Yes. All games on the 98kr platform use certified Random Number Generator (RNG) technology, and game outcomes are independently audited by third-party testing laboratories as a condition of 98kr's international gaming licence. Neither 98kr nor its game providers can manipulate outcomes in favour of the house beyond the published RTP. Audit certificates are available on request. 98kr's licensing authority conducts regular compliance reviews to ensure ongoing fairness standards.

Absolutely. 98kr is fully optimised for mobile browsers on both Android and iOS devices. All slots, live casino tables, cricket betting, and fishing games run smoothly in mobile browsers — no app download required. Simply open 98kr.net in your Chrome or Safari browser on your smartphone and log in to your account. The mobile interface automatically adjusts layout and controls for touch screens. A dedicated mobile app may be available — check the 98kr homepage for the latest download information.

Fishing games — including 3 Gods Fishing and Captain Fisher — are arcade-style shooting games where players aim cannons at fish and sea creatures to win PKR prizes. Each creature carries a different prize multiplier. Players purchase "bullets" using their account balance and fire at targets on screen. The games are fast-paced, visually rich, and extremely popular among Pakistani players looking for an alternative to traditional slots or table games.

Category 4: Bonuses & Promotions

98kr offers a welcome bonus to newly registered players who complete their first PKR deposit. The specific bonus percentage and maximum bonus amount is displayed on the 98kr homepage and promotions page at the time of registration — offers are updated regularly. Welcome bonuses at 98kr are subject to wagering requirements (see below) and are available to players aged 21 and above only. Always read the full bonus terms before claiming any promotional offer.

Wagering requirements (also called rollover or playthrough) are the number of times you must wager your bonus amount before it can be withdrawn as real money. For example, a Rs 5,000 bonus with a 30x wagering requirement means you must place bets totalling Rs 150,000 before the bonus converts to withdrawable cash. At 98kr, not all games contribute equally to wagering — slots typically contribute 100%, while live casino table games may contribute less. Full contribution rates are listed in each bonus's specific terms.

Free spins awarded as part of a 98kr promotion typically have a validity period of 7 days from the date they are credited to your account. Unused free spins expire automatically after the validity window closes and cannot be reinstated. Winnings from free spins are usually credited as bonus funds subject to a wagering requirement. The exact validity period is specified in the terms of each individual promotion — always check the promotion details page after claiming an offer.

Yes — 98kr rewards loyal Pakistani players through a tiered loyalty programme. As you play, you accumulate loyalty points that move you through Bronze, Silver, Gold, and VIP tiers. Higher tiers unlock benefits including faster withdrawal processing, higher withdrawal limits, dedicated account managers, and exclusive PKR reload bonuses. VIP players during PSL season also receive exclusive cricket betting promotions. Your current loyalty tier and points balance are visible in your account dashboard once you log in to 98kr.

The most common reasons for bonus forfeiture at 98kr include: requesting a withdrawal before meeting wagering requirements; using bonus funds on games that do not contribute to wagering (such as certain table game variants); violating the one-account policy; using a payment method not registered in your own name; or failing to complete KYC verification within the bonus validity period. If you believe your bonus was forfeited in error, contact 98kr support promptly with your account details for a manual review.

Category 5: Safety & Responsible Gaming

98kr operates under an international gaming licence issued by a recognised offshore gaming regulatory authority. This licence requires 98kr to maintain player protection standards including RNG certification, responsible gaming tools, AML compliance, and KYC verification. 98kr is independently audited on a regular basis as a condition of maintaining its licence. While online gambling regulation in Pakistan is complex, 98kr's international licensing framework ensures robust player protections apply to all Pakistani account holders.

The minimum age to register and play at 98kr is 21 years. This is strictly enforced through CNIC verification at registration and again during the KYC process prior to any withdrawal. Accounts belonging to persons under 21 are permanently closed without exception. Deposited funds are returned to source; any bonus funds and winnings are forfeited. 98kr takes underage gaming extremely seriously and encourages parents to use parental control software on shared devices.

Self-exclusion is available to all 98kr players and can be activated in under 5 minutes. Go to Account → Responsible Gaming → Self-Exclusion and choose a duration from 6 months up to permanent exclusion. Alternatively, contact 98kr support via live chat or email at [email protected]. Once self-exclusion is active, your account is immediately suspended and you are removed from all marketing communications. Self-exclusion cannot be reversed during the chosen period. Learn more on the Responsible Gaming page.

Yes. 98kr provides full responsible gaming tooling accessible from your account settings. You can set daily, weekly, or monthly PKR deposit limits and loss limits that automatically stop play once your threshold is reached. Limit reductions take effect immediately; increases require a 7-day cooling-off period to protect you from impulse decisions. 98kr also offers session time reminders and a Reality Check feature for in-session summaries of your wagering activity.

98kr uses 256-bit SSL encryption on all data transmissions between your device and our servers — the same standard used by major international banks. Your CNIC, payment details, and personal information are stored on secure servers and are never sold or shared with unauthorised third parties. 98kr complies with data protection requirements under its international gaming licence. For full details of how your data is collected, stored, and used, refer to the 98kr Privacy Policy.

Still Have a Question?

Our English-language support team is available 24/7 via live chat on-site. For non-urgent queries, email us at [email protected] and we'll get back to you within a few hours. Priority support hours are 09:00–02:00 PKT.

Log In to Your Account Responsible Gaming
Quick reminder: 98kr is a 21+ platform. Gambling should always be treated as entertainment. If you ever feel your gaming is becoming a problem, our responsible gaming tools — including self-exclusion, deposit limits, and cool-off periods — are available from your account settings at any time, free of charge.